World Network Systems

  USA / Costa Rica

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Call USA +1 866-488-3247
Costa Rica +505-4001-5406
 

Complete - Managed Services Network Support Packages

 World Network Systems has refined a process which information technology staffingyields a blanket of network support for organizations by utilizing a multi-tiered approach to provide comprehensive support coverage. We have a better solution than your typical Information Technology Staffing. We maximize coverage while minimizing cost. The concept: We use a team for each client we support. Each client’s team is comprised of a primary tech, a substitute tech, a network engineer, administrative staff, and a database to coordinate the efforts of the team. The Primary tech will be a skilled Level II – Jr. Admin. whom will be onsite for 2 to 3 days a week. A substitute tech will fill-in when the primary tech is sick, on vacation, or unavailable for any other reason. The administrative staff will handle answering and logging calls, dispatching calls, and overseeing any emergency from start to resolution. The Network Engineer will provide high-end expertise to resolve issues, institute proactive measures, and be available for onsite visits and projects when needed. The database that we use is a central place for the team members to look at past services performed, network information, and other pertinent information about our clients. This allows any of the team members to see what has occurred at a site and will aid in solving problems. In addition to this all we use 24/7 monitoring to allow us to see and resolve problesm before you ever know there was one.

Complete Managed Services Overview

Generally an IT department consists of one or more of each of the following individuals. A helpdesk representative, Server support Professional, Database Administrator, Developer, Network Infrastructure engineer, and a Director. We will detail the task of member of an IT department and compare to what we estimate would be needed for your organization of approximately 5 to 50 employees.

HelpDesk
Typical Expertise needed
Level 2 Technician: Able to replace broken component such as hard drives, memory, power supplies, network cards, etc. This person can install new workstations. Can instruct end-users over the phone on how navigate through operating system and well know Office applications such as Word, Excel, and PowerPoint. Remove viruses and spyware from PCs. Has at least an AA degree in computer Science or the equivalent with 1 plus years experience. Should have good interpersonal skills. Support coverage 9-5 Monday through Friday possibly 8-6PM

Specific Coverage estimated:
Daily 9-5 M-F – some evenings and weekend for remote users

Server Support
Typical Expertise needed:
Network Administrator: Can add and delete user accounts. Should be able to modify permissions on the server. Can setup a new server, login scripts and remote access. Install OS and trouble-shoot a downed server. Trouble-shoot and resolve issues that Level 2 cannot. Setup Print servers with Print Queues. Has a BS or equivalent in computer Science or related degree. Has 3 plus years experience.



Specific Coverage estimated:
Estimated 1 to 2 days week 4 hours a day. 16-24 hours per month.
Database Support
Typical Expertise needed:
DBA – Database Administrator: Create Tables, Perform queries, restore databases. Imports and Exports to different formats.

Specific Coverage estimated:
On-Call: 4-8 hours per month averaged over a 12 month period. 

Development Support
Typical Expertise needed:
Programmer – VB and/or .net expertise. Ability to spec, develop and test interfaces to applications as well as applications.

Specific Coverage estimated:
Projects only: depends on the need for custom applications.
Infrastructure Support
Typical Expertise needed:
Network Engineer: Configure router and firewall. Can configure assess list and routing protocols. Run CAT5 cable or responsible for CAT5
cabling projects. Order appropriate communications services such as T1, or DSL. Configure wireless Access points and clients. Troubleshoot
connectivity issues that the Network admin cannot resolve. Has a BS or equivalent in computer Science or related degree. Has 5 plus years experience.

Specific Coverage estimated:
On Call as needed. Average 8 hours per month.
Strategic Planning/ Budgeting
Typical Expertise needed:
IT Manager/Director: Design, analyze, and evaluate work flow of end-user request. Oversee IT Operations to ensure quality of service. Interface with other departments to evaluate needs and comprise a solution. Forecast support needs, hardware needs and design a budget to accommodate those needs. Evaluate new technologies to determine if it is a good fit for organization. Provide quarterly status reports and quarterly or semiannual meetings.

Specific coverage estimated:
Average 4 hours per month (status reports, work flow management, budgets, etc..


If you are looking for; IT Support in Philadelphia, Philadelphia Network Support Services, Cisco Select Certified Partner, Managed Services in Philadelphia, Hotel IT support, Hotel Guest Internet Support, bilingual IT support in Philadelphia or similar, look no further./span>

Feel Free to call and talk to someone in sales at 866-IT-TECHS begin_of_the_skype_highlighting              866-IT-TECHS      end_of_the_skype_highlighting 215-701-8152 extension 2

  Service Plan Pricing  Click here to see pricing   

Frequent Questions

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World Network Systems has compiled a list of questions that some of our new clients have had during the conversion process.  Click below to read more about what to expect if you were a ConnecTechs client. 

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Internet Service Options

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Are End-Users complaining about slow speeds, need redundancy, or just looking for a lower price.  WiNS has partnered ISPs with whom we think are the best ISP providers to offer our clients solutions to meet their needs.

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Backup Solutions

Backup Solutions

WiNS Backup Solutions range from  business continuity appliances with virtualization,  disaster recovery, bare metal restore and overnighting new appliance with data  to economical solutions offering off-site storage solutions.

Backup Solutions